FAQ

Section 1: Product & Craftsmanship

Q1. Is framing required?
No. Every canvas comes ready to hang with a pre-installed wire. No framing, no tools, no hassle — simply unbox and display.
Q2. Is this printed or hand-painted?
Our artworks are digitally restored from rare 19th–20th century botanical archives and giclée printed on museum-grade canvas using archival inks. This process ensures gallery-level detail, sharpness, and longevity, with colors that remain true for decades.
Q3. What sizes are best for my space?
- 16×20 in. → Perfect for shelves, desks, or layered wall displays.
- 24×36 in. → Ideal for bedrooms, entryways, or medium-sized walls.
- 30×40 in. → Makes a statement in living rooms or dining rooms.
Still unsure? Email us at support@vintelique.com and we’ll help you choose the perfect fit for your space.
Q4. What makes Vintelique different from other wall art?
Most wall art is decorative. Ours is heritage-driven. Each piece revives forgotten botanical illustrations from the 1800s, restored with precision, and reimagined for today’s homes. You’re not just hanging décor — you’re preserving visual history and bringing timeless artistry into your living space.
Q5. What kind of canvas do you use?
We print on a museum-grade, archival-quality canvas made from a poly-cotton blend. This material offers the perfect balance of texture, durability, and color retention — designed to last over 100 years without fading when cared for properly.
Q6. What printing process do you use?
Each artwork is giclée printed using high-fidelity, solvent-based pigment inks calibrated in Adobe RGB color space. This method delivers ultra-fine detail, rich tonal range, and gallery-level depth — far beyond standard digital printing.
Q7. Is the canvas glossy or matte?
We use a semi-gloss protective coating that enhances color richness while maintaining an elegant, museum-grade finish. It also adds resistance to UV light, scratches, and moisture. A matte finish is available upon request.

Section 2: Shipping & Delivery

Q1. How long does shipping take?
Each artwork is made-to-order in our U.S. fine art studio. Production takes 1–3 business days, followed by 3–5 business days for delivery. On average, most customers receive their canvas within 4–7 days depending on the location.
Q2. Do you ship internationally?
Currently, we only ship within the U.S. Every order includes free, fully tracked shipping nationwide.
International shipping is coming soon — sign up to our newsletter to be the first to know when it launches.

Section 3: Returns & Guarantee

Q1. What if I don’t love it?
Every Vintelique canvas is custom-made to order, so we don’t accept returns for change of mind or personal preference.
However, if your piece arrives with any production issue or shipping damage, you’re fully protected by our 30-Day Delivery Protection Guarantee
Just contact us within 30 days of delivery and we’ll make it right — by sending a replacement or issuing store credit equal to your full purchase value. No hassle, no hidden fees.
Q2. What if my canvas arrives damaged?
We take quality seriously. If your artwork arrives damaged or defective, we’ll replace it at no cost to you.
Simply send us a photo within 7 days of delivery, and we’ll ship a new piece or issue store credit for the full amount — your choice.
Your satisfaction and trust mean everything to us.
Q3. Will my canvas fade or yellow over time?

Absolutely not!
Every Vintelique canvas is printed on archival-grade, pH-neutral canvas using museum-quality, eco-solvent inks — guaranteed to never yellow, fade, or degrade over time.
This is backed by our Lifetime Quality Guarantee, supported by our trusted U.S. fine art studio partner.
Your artwork will remain vibrant for decades to come — just like the vintage illustrations it revives.

Section 4: Orders & Payments

Q1. How do I track my order?
Once your canvas ships, you’ll receive an email with a tracking link so you can follow it every step of the way. You’ll always know exactly where your order is until it arrives at your door.
Q2. Which payment methods do you accept?
We accept all major credit and debit cards, along with Apple Pay, Google Pay, Shop Pay, and PayPal for faster checkout. Every transaction is encrypted with bank-level security and 100% protected.

Section 5: Brand & Story

Q1. Why vintage botanicals?
We revive forgotten botanical illustrations from the 1800s, restoring every detail with precision and artistry. Each piece is more than décor — it’s a fragment of history, reimagined for today’s homes.
Q2. Where are canvases made?
Every canvas is printed-to-order in the U.S. through our fine art production studio. Using museum-grade materials and professional wrapping, each piece is carefully finished so it arrives ready to hang and built to last.

Section 6: Care & Preservation

Q1. How do I clean my canvas?

Each Vintelique piece is sealed with a protective semi-gloss coating that resists dust, scratches, and moisture.
Important:
Never use harsh chemicals, sprays, or abrasive materials. Let the canvas air dry naturally after cleaning — never soak or expose to excessive moisture.
Gently dust using a soft, dry cloth or feather duster & For deeper cleaning, lightly wipe with a clean damp (not wet) cloth. Avoid scrubbing.
Q2. Where should I hang my canvas for best longevity?
- Avoid direct sunlight, which can gradually fade even archival inks.
- Keep away from humid environments like bathrooms or unventilated kitchens, as high moisture may lead to warping or mildew over time.
- Use interior walls that remain dry and temperate year-round.
Q3. Will the colors fade over time?
Not at all — our museum-grade giclée prints use archival pigment inks rated to last over 100+ years without fading when displayed indoors under normal conditions.
Each piece is designed to be a lasting heirloom — a timeless fragment of visual history made to endure.
Q4. What if the canvas gets scratched or scuffed?
Minor surface marks can often be touched up using a clean dry cloth or in rare cases, a soft eraser.
If there’s visible ink loss or damage, we recommend contacting our support team for professional touch-up tips or replacement options.